Reference

Privacy Policy for Your wdkak Account

Privacy controls for DANA, OVO, GoPay and QRIS wallet records sit beside your account profile, so you can see what we collect before you open an account.

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wdkak Privacy Policy for Your wdkak Account
CONTACT PATHS

Contact Us About Privacy Records

Fast privacy contact matters when a wallet receipt, login alert or profile detail looks wrong. We keep three routes open so you can choose the path that matches the issue: live chat for urgent account access, email for document-based requests, and the account center for changes tied to your logged-in profile. Each route asks for enough detail to find your record without exposing extra data in the message thread.

Team online

Live chat privacy queue

Use live chat from 10:00 to 02:00 WIB when a login, QRIS scan or wallet record needs a quick privacy check. We ask for your account email and recent transaction time, not your full wallet PIN.

Email request desk

Send privacy requests to [email protected] when you need a written response about access, correction or deletion. Include your account email, payment rail such as DANA or GoPay, and the date range you want checked.

Account center path

Open Account > Profile > Privacy Request after login to update contact details or ask for a copy of your account record. This path ties the request to your session and reduces identity questions.

ACCOUNT CARE

How We Handle Account Data

Practical privacy depends on how data moves through the account, not on long legal wording alone.

Data we collect

We collect your account email, mobile number, login time, device type, IP region, wallet rail and transaction reference. When you open Dragon Tiger or Crash Games, we store session records needed for account history and dispute checks.

Payment record handling

DANA, OVO, GoPay and QRIS records are stored with transaction references, timestamps and account IDs. We do not ask for wallet passwords, and support will never request a full PIN through chat or email.

Cookie use

Cookies keep your login session active, remember basic display choices and help detect repeated failed sign-in attempts. You can clear browser cookies through Chrome or Safari settings, then sign in again with fresh session data.

Account security checks

When a new device signs in, we may compare location signals, device model and recent wallet activity. If the pattern looks unusual, we can pause sensitive changes until you confirm control through your account email.

Retention periods

We keep wallet and account records as long as needed for transaction checks, dispute handling, security logs and legal duties. Support chat records are kept only for operational follow-up, then reduced or removed when no longer needed.

Change requests

You can ask us to correct contact details, provide a copy of account records or delete data that is no longer needed. Some wallet or security records may stay longer where local law permits.

Privacy Policy Questions Before You Join

Your privacy questions usually start before the first deposit or after a device change. The answers below explain what we collect, why wallet records matter, how you can ask for access or correction, and what happens when records must stay for account safety. If your case involves a live transaction, use chat first so we can identify the record before sending a longer response.

We collect your account email, mobile number, password record, sign-in time, device details and IP region. If you use DANA, OVO, GoPay or QRIS, we also keep transaction references tied to your wallet activity.

Wallet records help us match deposits, confirm withdrawals, answer payment disputes and detect account misuse. We store references, timestamps, rail names and account IDs, not your wallet PIN or full external wallet access.

Yes. Use Account > Profile > Privacy Request or email [email protected] with your account email and date range. We may ask identity questions before releasing records so another person cannot access your data.

Cookies keep your session active, remember display choices and help detect repeated failed logins. You can clear them in your browser settings, but you may need to sign in again and verify your account session.

We share limited transaction data when DANA, OVO, GoPay or QRIS processing requires it, such as reference numbers and payment status. We do not share unrelated lobby activity unless needed for a dispute or security check.

Sign in and open Account > Profile > Privacy Request, or contact live chat from 10:00 to 02:00 WIB. We may ask for your account email and recent transaction time before changing sensitive wallet details.

You can request deletion by email or through the account center. We remove data no longer needed, but wallet records, security logs or dispute records may be retained for required periods where local law permits.

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